Microsoft Teams Crashes Sharing Screen on AMD: Fix

By Game Osborne · October 20, 2026 · Windows · Microsoft Teams, AMD, screen sharing

Stop Teams from closing during screen sharing by changing graphics acceleration, installing the correct AMD driver, and safely refreshing the app.

Why this happens

Screen sharing makes your graphics processor work harder than an ordinary Teams call. On some AMD PCs, Teams can crash when its graphics acceleration feature and the installed display driver do not cooperate properly.

Start with the graphics setting below. Then update the correct AMD driver. If Teams still crashes, use Windows to repair or reset its local files. These instructions assume Windows 11. On Windows 10, some names differ slightly, but the same settings are available.

1. Turn off GPU acceleration in Teams

GPU acceleration means Teams asks the graphics processor, or GPU, to help draw video and shared content. Turning it off may make Teams slightly less efficient, but it can stop the screen-sharing crash.

This switch usually appears only in classic Teams. Do not worry if you cannot find it. Newer Teams versions may not include it, so continue to the Windows setting in the next section.

1. Open Microsoft Teams.
2. Select Settings and more, which is the three-dot button near your profile picture.
3. Select Settings.
4. Select General if that category appears.
5. Turn on Disable GPU hardware acceleration if that switch appears.
6. Close Teams after changing the setting.
7. Open Teams again.

2. Turn off Windows GPU scheduling

If Teams does not have its own acceleration switch, Windows can temporarily stop using Hardware-accelerated GPU scheduling. This intimidating name simply describes how Windows assigns graphics work.

This change affects the whole computer, not only Teams. It is safe to reverse later if it does not help.

1. Press Windows key+I to open Settings.
2. Select System.
3. Select Display.
4. Select Graphics.
5. Select Change default graphics settings or Default graphics settings.
6. Turn off Hardware-accelerated GPU scheduling.
7. Restart the computer.
8. Test screen sharing in a short Teams meeting.

3. Install the correct AMD graphics driver

A driver is the software that lets Windows communicate with hardware. The important detail here is choosing the driver made for your actual computer and AMD graphics chip.

For a laptop or a ready-made desktop from Dell, HP, Lenovo, ASUS, Acer, or another manufacturer, try that manufacturer's support site first. Its driver may be customized for your display and power controls. For a self-built desktop with a separate AMD Radeon card, use AMD's official driver support instead. Avoid third-party driver-updater programs.

1. Right-click the Start button.
2. Select Device Manager.
3. Expand Display adapters by selecting its small arrow.
4. Write down the full AMD Radeon model shown there.
5. Write down any second graphics adapter shown there.
6. Open the official support website for your computer manufacturer if you use a laptop or ready-made desktop.
7. Search that site for your exact computer model.
8. Download the newest AMD graphics or display driver offered for your Windows version.
9. Use AMD's official driver support instead if your self-built desktop has a separate Radeon graphics card.
10. Open the downloaded driver installer.
11. Follow the installer's recommended installation option.
12. Restart the computer when installation finishes.

4. Repair Teams without removing your information

Windows can repair Teams when damaged local files are causing the crash. Repair is the gentlest option and should not remove your Teams data.

Your organization's security rules may hide these controls. If so, you will need your workplace administrator or IT helper to perform this part.

1. Press Ctrl+Shift+Esc to open Task Manager.
2. Select Microsoft Teams in Task Manager.
3. Select End task.
4. Press Windows key+I to open Settings.
5. Select Apps.
6. Select Installed apps.
7. Find Microsoft Teams in the app list.
8. Select the three-dot button beside Microsoft Teams.
9. Select Advanced options.
10. Select Repair.
11. Wait for the repair check mark to appear.
12. Open Teams and test screen sharing again.

5. Reset Teams if repairing did not work

Reset is a deeper cleanup. It removes Teams files stored on this computer, including its local cache. A cache is temporary information saved to help an app open faster.

Your cloud-based chats, teams, meetings, and files will remain in your Microsoft account. You will probably need to sign in again, and local preferences or unsent drafts may disappear.

1. Return to the Microsoft Teams Advanced options page in Windows Settings.
2. Select Reset.
3. Select Reset again in the confirmation message.
4. Open Microsoft Teams.
5. Sign in with your usual work, school, or personal account.
6. Test sharing one application window before testing your entire screen.

If Teams still crashes

Try uninstalling and reinstalling Teams as the final app-level fix. A work or school PC may reinstall Teams automatically, or it may require administrator approval.

If the crash began immediately after a graphics-driver update, report that detail to your IT department or computer manufacturer. Include the AMD model you wrote down earlier. That small clue can save a great deal of troubleshooting time.

Bottom line

Turn off graphics acceleration first, then install the driver intended for your exact AMD computer. If the crash remains, Windows can repair or reset Teams safely—and once screen sharing works, you have pulled off a genuinely useful Windows fix.